Terms and Conditions
1. Scope
These General Terms and Conditions (hereinafter "T&Cs") apply to orders placed by private customers through the online shop of Bunaroba GmbH, Zugerstrasse 6, CH-6330 Cham (hereinafter "Bunaroba"). The T&Cs apply in the version published on the website at the time of the order. Bunaroba reserves the right to amend the T&Cs at any time. Deviating terms of the customer are not recognised unless Bunaroba expressly agrees to them in writing. Orders may only be placed by persons aged 16 or over.
For registered Bunaroba partners (retail partners, active lifestyle partners, ambassadors), the Business Terms (B2B) apply; this also applies to orders placed through the online shop.
2. Delivery Area
The online shop (bunaroba.ch / shop.bunaroba.ch) is intended exclusively for deliveries to Switzerland and Liechtenstein. Orders from abroad cannot be accepted.
3. Prices
All prices are quoted in Swiss Francs (CHF) and include statutory value added tax. Bunaroba charges CHF 9 shipping per delivery. Shipping is waived for orders with a net order value exceeding CHF 50. Bunaroba reserves the right to change prices at any time; the price at the time of the order applies.
4. Conclusion of Contract
4.1 All product descriptions and prices on the website are non-binding. By placing an order, the customer submits a binding offer. Bunaroba confirms acceptance by email. The contract is only concluded upon this confirmation.
4.2 If the ordered product is unavailable, Bunaroba will inform the customer promptly. In this case, the contract is only concluded upon renewed confirmation by the customer. Payments already made will be refunded immediately.
5. Subscriptions
5.1 Offer and Conclusion
Bunaroba offers products as subscriptions. The customer concludes the subscription through the online shop. Duration, delivery intervals and prices are governed by the respective offer. Subscriptions may automatically renew at the end of their term.
The technical processing of subscriptions is handled by Appstle Inc. (USA). The necessary subscription and payment data is transmitted to Appstle. Further information can be found in our Privacy Policy.
5.2 Cancellation and Changes
The subscription may be cancelled by either party at any time without notice. Cancellation is made directly via the customer portal or by email to . Order confirmation emails contain links to manage the subscription.
Bunaroba reserves the right to terminate the subscription without notice for material reasons, in particular in case of payment default or repeated breach of contract.
5.3 Payment Terms
Payment is made in advance by credit card, direct debit or other available payment methods. Payment details are stored securely. Each delivery is invoiced according to the agreed interval.
5.4 Price Adjustments
Price adjustments are reserved and may occur in particular due to rising costs, changes in product composition or legal requirements. Customers will be notified in good time before the next billing period and may cancel the subscription at any time if they do not accept the adjustment.
6. Pre-orders
A pre-order is for a product that is currently out of stock but will be available shortly. Bunaroba may collect no payment or partial payment at checkout, store the payment method and execute the full or remaining payment upon availability. The customer may cancel an unfulfilled pre-order. Once fulfilled, the regular withdrawal and return conditions apply.
7. Payment
For credit card payments, the order amount is charged on the day of receipt of the order. For bank transfers, the customer receives bank details with the order confirmation; payment must be made within 10 working days. In case of late payment, Bunaroba is entitled to charge default interest of 5% p.a. and to withhold delivery.
8. Retention of Title
Delivered goods remain the property of Bunaroba until full payment has been received (Art. 715 ZGB).
9. Delivery
Bunaroba generally delivers within 1 to 3 working days after receipt of payment. Stated delivery times are non-binding. The customer is responsible for appropriate receipt of the goods. For locations that are difficult to access, delivery is made to the nearest generally accessible point. Risk passes to the customer upon handover to the logistics partner. Shipping is handled by a fulfilment provider in Switzerland, which manages picking and packing. To process the order, the customer's name, delivery address and order details are shared with the fulfilment provider as well as with the parcel carrier (Swiss Post or other carriers).
10. Money-Back Guarantee and Returns
Bunaroba offers a voluntary 30-day money-back guarantee. Each product may be tried once, risk-free, up to three different products. The guarantee applies to all direct purchases via shop.bunaroba.ch. Unopened products must be returned in their original packaging (return shipping at the customer's expense); the full purchase price will be refunded. For opened products, no return is required. The refund must be requested within 30 days of receipt by email to and will be credited to the original payment method within 14 days of approval. Bunaroba reserves the right to restrict or deny the guarantee in cases of abuse. The guarantee applies exclusively to private customers. Orders placed by Bunaroba partners (retail partners, active lifestyle partners, ambassadors) are excluded from the money-back guarantee, regardless of the ordering channel. Purchases from retail partners are subject to the respective retailer's conditions. For more information, see Returns & Money-Back Guarantee.
11. Warranty and Defect Notification
Defects in delivered goods must be reported in writing (email suffices) within 14 days of receipt. After this period, the goods are deemed accepted. Hidden defects that were not apparent at the time of delivery must be reported without delay after discovery. The statutory warranty period is two years from delivery (Art. 210 CO). In case of a justified defect claim, the customer may return the goods; Bunaroba will refund the purchase price or deliver equivalent replacement goods. Further claims – in particular for damages – are excluded to the extent permitted by law (Art. 197 et seq. CO).
12. Limitation of Liability
Bunaroba's liability is limited to the extent permitted by law as follows:
- Bunaroba is only liable for direct damages attributable to gross negligence or wilful misconduct.
- Any liability for indirect damages, consequential damages, lost profits, data loss or damages from business interruption is excluded.
- Bunaroba's liability is in any case limited to the order value of the affected delivery.
- Product images and descriptions on the website serve for general information. Minor deviations in appearance, colour and packaging design compared to the actual product are possible and do not constitute a defect. The declaration on the product itself is authoritative.
- Dietary supplements are not a substitute for a balanced diet and a healthy lifestyle. Bunaroba assumes no liability for health effects or intolerances.
13. Force Majeure
Bunaroba is not liable for delays or non-performance due to circumstances beyond its reasonable control, in particular natural disasters, pandemics, government measures, supply shortages, strikes or failures of communication networks. In such cases, delivery times are extended accordingly.
14. Data Protection
The processing of personal data is governed by our Privacy Policy. Appropriate technical and organisational security measures are employed to protect customer data.
15. Applicable Law and Jurisdiction
Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law provisions. The place of jurisdiction for all disputes is Zug, Switzerland. Mandatory statutory places of jurisdiction in favour of consumers remain reserved (Art. 32 CPC).
16. Severability Clause
Should any provision of these T&Cs be or become invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the original provision.
17. Contact
Bunaroba GmbH
Zugerstrasse 6
CH-6330 Cham, Switzerland
Email:
Authoritative Language Version
These legal provisions were written in German. In the event of translations into other languages, in case of discrepancies or ambiguities, only the German version shall be authoritative and binding.
Version: 22 February 2026